Need Technology Support?

We understand that sending a Chromebook home with students presents additional challenges for students and parents. The Catawba County Schools technology department will provide limited remote technical support throughout this time. If you have an issue, please look through the Tech FAQs below. If this does not assist, please use the link further down the page to go directly to our Technology Knowledge Base and Support page. Before attempting to contact us via the chat/email function of that remote support site, we ask that you search the Knowledge Base first for any questions or issues you have. We are constantly updating this Knowledge Base to help our remote parents and students.

Please note, our ability to support technology for remote users may depend on several factors such as:

The queue waiting for assistance from Technology Desktop Support Staff.
The user's understanding and access to their home network.
The user's understanding of district provided resources and applications.

Our technology staff will provide remote assistance and support. Our technology staff will not be available to go offsite to address home technology issues. Advice provided by our technology staff should be followed at your own risk. Catawba County Schools will not take responsibility for the operation, maintenance or support of personal networks and personal devices.

Questions concerning the use of specific applications and resources assigned by teachers should be directed back to the teacher or staff member who assigned the work.

Catawba County School staff should still go through the proper channels to have work orders submitted through their media coordinator or designated technology support staff member at their school.

TECH FAQS

WHAT SHOULD I DO IF I'M HAVING TROUBLE WITH MY CHROMEBOOK?

WHAT SHOULD I DO IF I DON'T HAVE INTERNET AT HOME?

Reduced Cost Broadband through Lifeline

We know many families need home internet service. In some cases, some families might qualify for a lower cost internet service through the Lifeline program. Lifeline is a federal benefit that lowers the monthly cost of phone or internet service. Qualifying is the first step to getting your Lifeline Benefit. Check to see if you qualify for Lifeline at https://nationalverifier.servicenowservices.com/lifeline

Sources for low-cost Broadband

NCDIT (North Carolina Department of Internet Technology) Service Offerings
https://www.ncbroadband.gov/covid-19/internet-service-offerings

Access from AT&T - Stay Connected with Reliable Internet
https://www.att.com/internet/access/

CenturyLink Lifeline
https://www.centurylink.com/aboutus/community/community-development/lifeline.html

Charter Spectrum Internet Assist
https://www.spectrum.net/support/internet/spectrum-internet-assist

Hotspot Checkout

Catawba County Schools is offering a limited number of wireless hotspots for students who need Internet access at home. Our priority is to provide these hotspots to students with NO Internet access at home. Once these students have been assisted, we will work on assisting those that might have other issues.

These hotspots have limited data, currently at 10GB per month. Due to these data restrictions, we ask that only Catawba County Schools devices access these hotspots and they are used only for their educational resources. Hotspots are limited to one per household currently due to limited numbers of devices and funds available.

Hotspot Online Agreement & Checkout

Hotspot Print Agreement & Checkout

Unreliable Internet - Take the NC Broadband Survey!

Do you currently have Internet service, but it’s unreliable? If so, we encourage you to take the broadband survey below to push for more broadband investment in our state through policy and grant programs. This survey was created by the NC Broadband Infrastructure Office (in cooperation with the Friday Institute at NC State) to allow residents to test and report their home internet connection speed. Exact addresses will not be published. Email addresses are not collected. Users are asked to answer a few quick questions and presented with a 30-second speed test.

https://ncbroadband.gov/survey

HOW DO I LOG INTO MY STUDENT EMAIL?

I NEED HELP WITH LOGGING IN, CHECKING GMAIL, GOOGLE CLASSROOM, GOOGLE MEET, CANVAS, EXTENSIONS, AND MORE.

Technology Knowledge Base and Remote Support

When accessing our Technology Knowledge Base and Remote Support site you will have access to chat/email our technology support team as shown below. In order to reduce everyone's wait time, we ask that you please search for your issue first to see if you are able to find a resolution before chatting/emailing support.

Go to Technology Knowledge Base and Remote Support

How the Chat Bot Works

Step 1:
Click the Chat Bot

Click on the red life preserver chat icon that floats at the bottom of your screen.

Step 2:
Search for your issue

The answers to many issues are listed in "Instant Answers". You can also search for your issue at the bottom of your screen

Step 3:
Click "Chat'

If you don't find your answer, please click "Chat" to start talking with one of our team members directly.

Step 4:
Chat with Us

Let us know how we can help. If you need to bring us your Chromebook to be fixed, we will let you know the process during our chat.

Helpful Links

Survey Results

Parent Plan B Survey Results

Teachers/TAs Plan B Survey Results

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Learning Centers

Catawba County Schools

WelcomeWe are a district with a bold vision for today – and an eye toward our future. As a district, we are committed to Engage, Inspire, and Empower both our students and our teachers.

Contact UsLooking for someone? Use our Staff Directory to search for central office personnel, school leaders, teachers, and more!

OUR CURRICULUM FOCUSEngaging, inspiring, and empowering is more than a tagline. It's what we do. We spark curiosity and develop lifelong learners.

SPANISH IMMERSIONRising kindergartners can become bilingual and bi-literate by 6th-grade in a fully-immersed classroom! Available at 3 schools.

Online CatawbaThis K-12 Virtual Learning Academy is 100% Online, 100% Flexible, & 100% Free* for students in Kindergarten - 12th Grade. Learn more today!

STUDENT LIFEEducation is so much more than just academics. Engaging students in activities that spark new interests helps develop the whole child.

AthleticsAthletics is an extension of our classrooms where our students continue to learn collaboration, character, passion, and persistence.

Enroll Your Child Enrolling is easy and we’re here to guide you every step of the way. Welcome to the family!

Find Your Bus RouteFind your child's morning and afternoon bus route and bus stop information here.

Before & After School CareLearn about our outstanding and affordable before & after school program called QUEST!

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